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SchureMed
Innovative Solutions in Advanced Surgical Positioning

Returns & Shipping Info

How do I return an item? 
Please call 888-724-8763. A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions.

We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee. The guidelines below must be followed in order to receive any credit:

Purchased products in new, unmarked and in saleable condition can be returned within 30 days of the shipping/invoice date with a valid Return Merchandise Authorization (RMA) number. RMA’s can be obtained by contacting Customer Service at: 888-724-8763. The RMA # must be visible on the outside of the packaging. A credit will be issued following inspection of the product(s). Products returned not in new condition are subject to a 20% restocking fee or may not be eligible for a credit. OR table pads, armboard pads, stretcher pads, foam positioning pads, gel pads, coated pads, disposables and custom products are not eligible for return, refund or exchange.

ADDITIONAL SHIPPING INFORMATION
We ship FedEx whenever possible. Charges are prepaid and added to invoice. Some large volume orders and/or oversized items may require additional freight charges or truck shipments. Final shipping and handling charges will be added to your invoice. Please note: FedEx First Overnight choice, at checkout, is contingent on the availability in your location.
OVERSIZED ITEMS
Certain items have additional shipping charges due to their size and weight. We make every attempt to minimize the impact of these charges to our customers by consolidating orders as much as possible. Final shipping and handling charges are added to your invoice.

DAMAGED/SHORT SHIPMENTS
You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packaging. Damaged and short shipments must be reported within 5 days of receipt.

RUSH
We recommend FedEx 2Day or FedEx Express Saver as the most economical choices. Prices are subject to change; shipping charges additional.

TRUCK SHIPMENTS
Additional shipping charges apply to all items that ship by truck. Final shipping and handling charges are added to your invoice.

FUEL SURCHARGE
Due to escalating fuel charges from our freight carriers, we are forced to pass on a fuel surcharge on all orders.
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Developer Tools

Database Activity Repeated Calls Shipping Rates Performance Tracking Cache Storage Session Storage
schuremeddev.braveriversolutions.com
1.542068 seconds
# Seconds Since First Hit Trace Command Type Command Text Parameters Execution Time
1. 0 DBInterface.GetDataT show StoredProcedure SiteSettings_Load - 0.0156272
2. 0.0823226 DBInterface.GetDataT show StoredProcedure [dbo].[VirtualCatalogLoadBySiteDomain] @SiteDomain=schuremeddev.braveriversolutions.com
0
3. 0.0823226 DBInterface.get_oSQL show StoredProcedure [dbo].[VirtualSitePropertiesLoadBySiteID] @SiteID=1
0
4. 0.6273209 DBInterface.GetDataT show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0.0324082
5. 0.6273209 DBInterface.GetDataT show StoredProcedure Content_LoadMiscContent - 0
6. 0.6273209 DBInterface.GetDataT show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0
7. 0.6273209 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header - Alert Bar show - 0
8. 0.6429893 DBInterface.GetDataT show StoredProcedure Content_LoadPageLinks - 0
9. 0.6698113 DBInterface.GetDataT show Text DECLARE @StartingID INT; SET @StartingID = 0; DECLARE @Tree TABLE(TreeID INT IDENTITY PRIMARY KEY, show - 0.0102795
10. 0.6854579 DBInterface.GetDataT show Text DECLARE @StartingID INT; SET @StartingID = 0; DECLARE @Tree TABLE(TreeID INT IDENTITY PRIMARY KEY, show - 0.0156466
11. 0.9083328 DBInterface.GetDataT show StoredProcedure Content_LoadByPageKey @PageKey=/returns-and-shipping-info/default.aspx
@SiteID=1
0.2228749
12. 1.0242174 DBInterface.GetDataT show StoredProcedure Content_LoadByPageKey @PageKey=/returns-and-shipping-info/default.aspx
@SiteID=1
0
13. 1.0242174 DBInterface.GetDataT show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0
14. 1.1029142 DBInterface.GetDataT show StoredProcedure HTMLContentBreadcrumb SiteID=1
ContentID=146
0.0786968
15. 1.132718 DBInterface.GetDataT show StoredProcedure [dbo].[Cart_LoadByUserID] @UserID=4941908f-5f5e-4653-88f8-56dcec8f308a
@SiteID=1
0
Total DB Execution Time 0.3755332
Command Hits
SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, PageHeading, PageContent, PageContent2, PageContent3, PageContent4, PageContent5, PageContent6, StartDate, EndDate, HTMLContent.Thumbnail, NumLatestArticles, HasArticles, UserControl, COALESCE(PageLayout,0) As PageLayout FROM HTMLContent LEFT OUTER JOIN HTMLArticles ON HTMLContent.ID = HTMLArticles.ContentID WHERE HTMLContent.SiteID = 1 AND PageKey = '/returns-and-shipping-info/default.aspx' 3
DECLARE @StartingID INT; SET @StartingID = 0; DECLARE @Tree TABLE(TreeID INT IDENTITY PRIMARY KEY, Level INT, ParentTreeID INT, [Path] VARCHAR(2000), PageID_Path VARCHAR(2000), PageID INT NOT NULL); DECLARE @RowCount INT, @Level INT, @DelCount INT; SET NOCOUNT ON; SET @Level = 0; INSERT INTO @Tree(PageID, Level) VALUES (@StartingID, @Level); SET @RowCount = @@ROWCOUNT; UPDATE @Tree SET Path = STR(TreeID, 10, 0) + '.', PageID_Path = CAST(PageID AS VARCHAR(10)) + '\'; WHILE @RowCount > 0 BEGIN SET @Level = @Level + 1; INSERT INTO @Tree(Level, ParentTreeID, PageID) SELECT @Level, t.TreeId, PageURLs.ID FROM PageURLs LEFT OUTER JOIN @Tree t ON ISNULL(PageURLs.ParentID,0) = t.PageID AND t.Level = (@Level - 1) INNER JOIN HTMLContent ON HTMLContent.ID = PageURLs.EntityID LEFT OUTER JOIN HTMLContent_XREF ON HTMLContent.ID = HTMLContent_XREF.ContentID WHERE 1=1 AND ( 1=1 AND HTMLContent.SiteID = 1 AND PageURLs.[Type] = 'content' AND HTMLContent.IsMenuItem = 'True' AND @Level <= 20 ) ORDER BY COALESCE(OrderPriority, 1000), PageKey ; SET @RowCount = @@ROWCOUNT; UPDATE t1 SET t1.[Path] = t2.[Path] + STR(t1.TreeID, 10, 0) + '.', t1.PageID_Path = t2.PageID_Path + CAST(t1.PageID AS VARCHAR(10)) + '\' FROM @Tree t1 INNER JOIN @Tree t2 ON t1.ParentTreeID = t2.TreeID WHERE t1.Level = @Level AND t2.PageID_Path NOT LIKE '%' + CAST(t1.PageID AS VARCHAR(10)) + '\%'; DELETE FROM @Tree WHERE PageID_Path IS NULL; SET @DelCount = @@ROWCOUNT; SET @RowCount = (@RowCount - @DelCount); END; SELECT [Path], t.PageID, t.Level , (SELECT COUNT(HTMLContent_XREF1.ID) FROM HTMLContent_XREF AS HTMLContent_XREF1 LEFT JOIN HTMLArticles AS HTMLArticles1 ON HTMLContent_XREF1.ContentID = HTMLArticles1.ContentID LEFT JOIN HTMLContent AS HTMLContent1 ON HTMLContent1.ID = HTMLContent_XREF1.ContentID WHERE HTMLContent_XREF1.ParentContentID = HTMLContent.ID AND (HTMLContent1.IsMenuItem = 'True' OR HTMLContent1.ID IS NULL) AND HTMLArticles1.ID IS NULL) As NumChildren, HTMLContent.ID, HTMLContent.PageKey, HTMLContent.IsMenuItem, HTMLContent.MenuText, HTMLContent.MenuURL, HTMLContent.PageHeading, HTMLContent.HasArticles, HTMLContent_XREF.ParentContentID FROM @Tree t INNER JOIN PageURLs ON t.PageID = PageURLs.ID INNER JOIN HTMLContent ON HTMLContent.ID = PageURLs.EntityID LEFT OUTER JOIN HTMLContent_XREF ON HTMLContent.ID = HTMLContent_XREF.ContentID WHERE 1=1 ORDER BY [Path] ; 2
Content_LoadByPageKey 2
Cache Key Cache Value
LeftMenu
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  • PageManager_Cache_PageLinks
    TopMenu
  • About Us
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  • Contact Us
  • Request a Catalog
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  • VirtualSiteProperties-schuremeddev.braveriversolutions.com ECOM.WebForms.BRS.CMS.VirtualSiteProperties
    PageManager_Cache_MiscContent System.Collections.Generic.Dictionary`2[System.String,System.String]
    VirtualCatalogInfo-schuremeddev.braveriversolutions.com
    Session Key Session Value
    SubmissionSource -
    SubmissionLandingPage /returns-and-shipping-info/
    AdminLastSitePage /returns-and-shipping-info/default.aspx
    UserId 4941908f-5f5e-4653-88f8-56dcec8f308a
    IsDynamicallyGeneratedUserId True
    AdminLastPage /GetContent.aspx?PageKey=%2freturns-and-shipping-info%2fdefault.aspx&unq=4/19/2024 12:19:54 AM
    OrderNumber
    Section Execution Time
    DBInterface.vb 2.6521758
    MasterPage.master 0.9680104
    DeveloperTools.ascx 0.0625295
    Load Time:1.542068s  |  Database Hits: 15